About: LineUp helps you book salon visits and join the queue from your phone.
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For questions, bugs, or account help, email [email protected]. We aim to reply within 2–3 business days.
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I can’t sign in. What should I try?
Check your internet connection, confirm you’re using the correct email, and use “Forgot password” if needed. If it still fails, email support with a short description of what happens on screen.
How do I reset my password?
Use the Forgot password / Reset password flow in the app and follow the link in your email. Check spam/junk if you don’t see it within a few minutes.
Do I need an account to use LineUp?
Yes — you need an account so your bookings and queue place stay tied to you securely.
What can I do with LineUp?
You can book salon visits and, where the salon supports it, join a queue / waitlist and see your place in line.
Why don’t I see booking or queue options?
Availability depends on the salon and what they’ve enabled. If something looks missing, contact the salon or email us and we’ll help narrow it down.
My queue position or booking looks wrong. What should I do?
Note the salon name, date/time, and what you expected vs what you see, then email support. Screenshots help.
How do I delete my account or ask about my data?
Email support from the address used on your account and say you want to delete your account or request your data. We’ll confirm next steps.
The app crashed or froze. How do I report it?
Email support with your device model, iOS version, and what you were doing right before it happened. If you can, include a screenshot.
How fast will you reply?
We aim to reply within 2–3 business days.